Return Policy
At Royal Point, your satisfaction with your stationery purchase is our top priority. We understand that sometimes returns are necessary, and we are committed to making the process as smooth as possible. Below is the Return Policy outlining the terms and conditions for returning stationery items purchased from our store. By making a purchase, you agree to the terms stated below.
Eligibility for Returns:
You may be eligible to return a stationery item if it meets the following criteria:
Purchase Source: You must have purchased the item directly from Royal Point.
Condition: The item must be unused, in its original packaging, and in a resalable condition.
Timeframe: The return must be initiated within [number of days] days from the date of purchase.
Return Process:
To initiate a return, please follow these steps:
Contact Customer Support: Reach out to our customer support team within the specified timeframe. Please include your order number and a detailed explanation of the reason for the return.
Return Instructions: Our team will guide you through the necessary steps. You may be asked to use a return shipping label provided by us or follow alternative instructions.
Prepare the Return: Securely package the item in its original packaging, including any accessories, promotional materials, or documentation.
Ship the Item: Ship the item back to us using the provided return shipping label, or any trackable shipping method of your choice. Be sure to retain proof of shipment.
Return Options:
Once the return is received and processed, you may be eligible for one of the following options:
Refund: A full refund will be issued for the item(s) to the original payment method, provided all eligibility criteria are met.
Exchange: In some cases, we may offer an exchange for a different product from our store if that is your preference.
Store Credit: Alternatively, we may issue store credit for the value of the returned item, which can be used towards future purchases.
Return Shipping:
Royal Point's Responsibility: If the return is due to an error on our part (e.g., incorrect or defective items), we will cover the return shipping costs.
Customer's Responsibility: If the return is for any other reason, such as a change of mind or non-defective items, you will be responsible for the return shipping costs.
Non-Returnable Items:
Certain items are not eligible for return due to their nature or hygiene reasons, including, but not limited to:
Opened ink bottles
Personalized or custom-made products
Clearance or sale items
Please check the product description or contact our customer support team if you're unsure about a specific product’s eligibility for return.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you with the return process and provide one of the following resolutions, depending on the situation:
Replacement: A replacement item will be sent to you at no additional cost.
Refund: A refund will be processed for the purchase price.
Store Credit: We may offer store credit for the returned item.
Changes to the Return Policy:
We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on our website, along with the updated date. It is your responsibility to periodically review the policy to stay informed about the return process.
If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to ensure your stationery shopping experience is hassle-free and satisfactory.
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